Frequently Asked Questions about Mobile Banking

Q:  What is CCB Mobile?
A:  CCB Mobile will give you instant connectivity to your accounts anytime, anywhere using the browser on your mobile device.  This service allows you to access account details, history and check account balances. In addition, CCB Mobile will allow you to make internal transfers. Transfers initiated before 3:00 pm will be processed same business day.

Q: Will CCB Mobile work on all mobile devices?
A: CCB Mobile is browser-based and available from any mobile device enabled with Secure Sockets Layer (SSL) Internet access. The streamlined Internet banking pages and functions are designed for mobile browser access. Mobile devices with browsers that do not support SSL are refused connection.

Q: How do I access CCB Mobile?
A: You simply type in bankccb.com/mobile in your mobile device’s Web browser to access our site.

Q: Do I need to enroll to use CCB Mobile?
A: CCB Mobile requires no enrollment or applications to download. Once you access CCB Mobile through your mobile browser, you will be prompted to log in. Use the login and password you use to access Internet Banking.

Q: What accounts can I access with CCB Mobile?
A: CCB Mobile allows you to access any of your accounts available within Internet Banking.

Q: How do I view my account information?
A: Once you access the CCB Mobile site, you’ll see a listing of all of your online accounts and their available balance, from which you can choose to view account information. Simply click on the account you would like to access to view more information.

Q: Can transfers be made using CCB Mobile?
A: Internal transfers can be made using CCB Mobile. The transfer page will list all approved online transfer accounts. Transfers made before 3:00pm will be processed same business day.
 
Q: Is CCB Mobile secure?
A: CCB Mobile offers the same layered security features and protection that are applied to CCB’s Online Banking. All Internet Banking security features are applied at login. Account information (including login/password) will never be stored on mobile phone devices, plus your security question may be asked to ensure the protection of privacy and security. Note: Always remember to log off when finished.

Q: What happens if I type the wrong passcode more than three times and disable my account?
A: You must log in to Internet Banking from a PC and reset your passcode before you can log in to Mobile Banking. You can use the Auto Passcode Reset feature (forgot passcode?) from the CCB Community Bank website or contact Internet Banking Customer Service to reset.

Q: How much does CCB Mobile cost?
A: CCB Community Bank provides mobile banking as a free service to our online banking customers. However, web access is needed to use our mobile banking product and your mobile communications carrier may charge you for web access. Please check with your service provider for specific fees and charges.

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