Frequently Asked Questions about Bill Pay
Q: What date should I enter in the “Payment Date” field when paying a bill?
A: You can now schedule your bill payments for the “due date” of the bill and your funds will not leave your account until that scheduled day. Payment Date is the date the payee is scheduled to receive your payment.
Q: How many days in advance must I schedule a bill payment prior to the due date?
A: For most payees, payments must be scheduled 4 business days in advance before our cut-off time of 3:00 PM CST.
Q: Can I schedule a Bill Pay today to go out today?
A: Generally, the system requires payments be scheduled at least 4 days before the payment due date. However, some payments can be scheduled to pay the next business day. The dynamic payment calendar on the Pay Bills screen will advise you of the earliest available payment date for the payee.
Q: What is the time frame I can edit or delete a scheduled Bill Payment?
A: You can edit or delete the payment any time prior to the 4 business day’s 3:00 PM cut off time.
Q: Can I have a (NSF) charge for an online Bill Payment?
A: Yes. It is possible to incur an NSF fee if your account doesn’t have sufficient funds on the bill’s scheduled due date and you do not have overdraft protection available to cover the payment amount.
Q: Does the new system send “Variable Recurring Bill Payment” reminders?
A: Yes, you can set up bill payment reminders in the Bill Reminders section. These reminders are sent to your email address on your Internet Banking account.
Q: Does the service offer a Late Fee Guarantee?
A: Yes, we will pay up to $50 of the late fee, granted you scheduled the payment correctly, within specified timeframes with correct payee information.
Q: Does the system offer E-Bills/Electronic Bill Presentment with email notification?
A: Yes, with those payees that offer the service.
Q: Can I type in a “memo” note on a bill payment?
A: The “memo” field will only be available for payments issued by check and will be presented to you on the bill payment confirmation page when scheduling the payment. You may also insert a memo and account number by separating the memo and account number with a “/”. For example: Acct#1234/boat payment by editing Payee information in the “Manage My Bills” section.
Q: Can I pay anyone with the bill pay service?
A: Yes; however, payments to tax entities (IRS) are restricted. International payments are also restricted.
If I did not print my Bill Pay history prior to the conversion, can my history be recovered?
Yes, past payment history can be located within the Internet Banking account history, located under the “Accounts” tab and then under the “History” tab.
Q: Who is responsible for payment debiting on my account?
A: Our bill pay processor, CheckFree, generates either an electronic debit or laser draft (paper) directly from your designated bill pay account. If your account does not have sufficient funds on the scheduled due date, the payment may be returned to Checkfree.
Q: What is the first screen presented to me when I click on the “Payments” tab?
A: You will always be greeted with the Payment “hub” page. This screen will present a multiple payments section, a pending payments section, most recent payments paid, as well as any bill reminders you have established. It will also notify you of any new Bill Pay Messages.
Q: Where can I find a list of my pending payments?
A: Pending payments are displayed on the Payment Center “hub” page. They are also displayed on the Bill History screen. You can view Scheduled, Processing and Processed payments under this screen. Additionally, you may select the future date range that you would like to see by using the “Payment History” search located at the bottom of the “Payment History” screen.
Q: What additional features are now available with the new enhanced bill payment product?
A: Online E-bills from many major billers that notify you via email when the bill arrives, as opposed to receiving them in the mail. The E-bill can be viewed online and printed as needed. The E-bill can be automatically scheduled to pay on the due date, by utilizing the Auto-Pay feature.
Conversion Details
Q: Will my Payees convert to the new BillPay system?
A: Yes, all existing payees will carry over to the new BillPay system. Note: One-time payment payees will not convert to the new system.
Q: Will scheduled payments convert to the new BillPay system?
A: Yes, all future scheduled payments will carry over to the new system. Please adjust your scheduled payments after May 11, to the due date of the payment. Only during this conversion, bill payments that you have currently scheduled to process during May 1 thru May 17 will begin processing on May 11 because of the new 4 day processing feature. During these dates you will not have the ability to delete or modify your payment instructions. Note: After the conversion, bill payments will process as if you wrote a check from your checkbook. If you do not have sufficient funds, the payment might create an overdraft situation.
Q: Will my Bill Pay history convert to the new system?
A: With the conversion, your Bill Pay history detail will begin with payments occurring after the close of business on
May 11, 2010. We recommend that you print a copy of your current Internet Banking Bill Pay history and information for your records. However, your past bill pay history will still be located within your Internet Banking account history, located under the “Accounts” tab and the “History” section.
Q: Will “fixed recurring payments” that are rescheduling to the next business day, due to the funds not being available, convert to the new system?
A: Any fixed-recurring payments with scheduled dates prior to 5/11/2010 will be updated to the next payment due date. Example: if you have a fixed recurring monthly payment dated 5/10/2010 that has not yet paid, the next payment date will be updated to 06/10/10.
Q: Where do I locate the “fixed recurring payments” in the new system?
A: Any fixed-recurring payments scheduled in the old system will be converted and can be viewed in the Manage My Bills section, under “Automatic Payments”.
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